Privacy Policy
1. Introduction
At Steam Multimedia, accessible via steammultimedia.com, we are deeply committed to safeguarding the privacy and personal data of our users. We uphold the highest standards of data protection in alignment with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and all applicable privacy laws. This Privacy Policy outlines how we collect, use, store, and share personal information, and the rights afforded to users regarding their data.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users who access, use, or interact with any component of the steammultimedia.com website. Steam Multimedia acts as the “data controller” under GDPR and the “business” under CCPA, meaning we determine the purposes and means of processing your personal information.
By using our website, you acknowledge and agree to the terms of this Policy.
3. Categories of Data Processed
We collect and process several categories of personal data to provide, maintain, and improve our services. These include:
a. Usage Data
Information about how users interact with steammultimedia.com, including IP addresses, browser types, operating systems, referring web pages, accessed pages, date/time stamps, and session duration.
b. Account Data
Personal information voluntarily provided when creating an account or placing an order, such as full name, email address, postal address, and phone number.
c. Profile Data
Information related to your user profile, purchase history, preferences, feedback, saved settings, and behavior on the website.
d. Communication Data
Records of your communications with us, including email correspondence, customer service inquiries, live chats, and submitted contact forms.
e. Technical Data
Device-related data such as device type, operating system version, screen resolution, browser type and version, language preferences, and system configuration details.
f. Transaction Data
Information related to purchases, including billing information, shipping details, order history, and payment method identifiers (note: no full payment card details are stored).
g. Preference Data
Marketing preferences, opt-in communications, product interest indicators, and participation in promotions or surveys.
4. Legal Bases for Processing Personal Data
We rely on the following legal bases for processing personal data in accordance with Article 6 of the GDPR:
– Consent: When you agree to receive newsletters or participate in optional surveys.
– Contractual Necessity: Processing necessary to fulfill contractual obligations, such as completing purchases or responding to service requests.
– Legal Obligation: Where we are required by legal or regulatory obligations to process your data.
– Legitimate Interests: For purposes such as fraud prevention, network security, user support, and service improvements, provided such interests are not overridden by your data protection rights.
Under the CCPA, we do not sell personal data. We process data solely for the purposes described in this Policy.
5. Your Rights
Under applicable data protection laws, you are entitled to several rights regarding your personal information:
– Right of Access: Obtain confirmation of whether your personal data is being processed and access it upon request.
– Right to Rectification: Request correction of inaccurate or incomplete personal data.
– Right to Erasure: Request deletion of personal information, subject to certain limitations under law.
– Right to Restriction: Request restriction or suppression of processing where applicable.
– Right to Data Portability: Request your data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at [email protected]. We may require verification of your identity for compliance purposes.
6. Security Measures
Protecting your data is of the highest importance. We implement robust technical and organizational controls, including:
– Encryption of personal data in transit and at rest
– Multi-layered access controls to restrict data to authorized personnel only
– Daily encrypted backups and redundancy systems
– Staff training on data protection and cybersecurity best practices
– Regular risk assessments and penetration testing
While we maintain these security standards, no system can guarantee absolute protection from unauthorized access.
7. International Data Transfers
As steammultimedia.com may operate and serve users globally, your data may be transferred to jurisdictions outside your country of residence, including countries without equivalent data protection laws. When such transfers occur, we rely on:
– Standard Contractual Clauses approved by the European Commission
– Others data transfer mechanisms recognized under GDPR or relevant local laws
Where required, additional safeguards are implemented to protect transferred personal data in accordance with regional regulatory requirements.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes detailed in this Privacy Policy, subject to legal or contractual obligations. Our retention periods include:
– Usage and Technical Data: up to 12 months for analytics purposes
– Account Data: retained until account is closed or inactive for 36 months
– Transaction Data: retained for 7 years to satisfy tax and legal reporting requirements
– Communication and Support Data: retained for 24 months following resolution
– Marketing and Preference Data: retained until you withdraw consent or opt-out
Upon expiration of these retention periods, data is securely deleted or anonymized.
9. Cookie Policy
Your user experience on steammultimedia.com is enhanced through the use of cookies and similar tracking technologies. These may include:
– Essential Cookies: Required for core site functionality and access
– Functional Cookies: Enable enhanced features such as remembering preferences
– Analytics Cookies: Gather anonymized user behavior data to improve our site
– Performance Cookies: Help measure site performance and detect issues
Cookies do not typically collect directly identifiable data but may link to other stored information.
10. Cookie Management and Compliance
Users have full control over cookie preferences through browser settings and our on-site cookie management tool. Where required by GDPR or equivalent regulations, we seek explicit consent before deploying any non-essential cookies.
Under the CCPA, users have the right to opt out of data sharing. Although we do not sell personal information, we accommodate equivalent rights by limiting tracking and respecting browser-based opt-out signals, such as the Global Privacy Control (GPC).
11. Children’s Privacy
We do not knowingly collect, process, or store personal data from children under the age of 13. If we become aware that we have unintentionally done so, we will promptly delete such data from our systems. Parents or legal guardians who believe their child may have submitted information should contact us at [email protected].
12. Policy Updates and Notifications
We may revise this Privacy Policy to reflect legal changes, technological updates, or business practices. Material changes will be communicated through prominent notices on steammultimedia.com, and where appropriate, via direct communication using contact information provided.
13. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or our data practices, please contact:
Steam Multimedia
Email: [email protected]
Website: steammultimedia.com
We are committed to full compliance with applicable data protection laws and to ensuring transparency in how we handle your information. Please contact us if you have any privacy-related concerns.